Terms & Conditions

1. Design and Tender

1.1 Initial Information Gathering
The design and quote process begins with an initial information gathering survey. This survey asks clients a series of critical questions and requests images that inspire them. This information helps us customize our design samples and tailor the face-to-face consultation to your specific needs.

1.2 Face-to-Face Design Consultation
Once we receive your survey responses, we will coordinate a face-to-face design consultation. This consultation typically lasts between one to three hours, depending on the space and complexity of the project.

1.3 Consultation Focus
During the consultation, our designer focuses on taking initial measurements and working through two key elements with you:

Layout: We will discuss the best use of space and provide recommendations for efficient layouts.
Material Selection: We will assist in selecting materials that suit your design vision, functional needs, and budget.

1.4 Design Package
After the consultation, our designer will prepare a design package for you. This package will include:

Multiple elevations (please note: 3D renderings are not included)
A detailed material specification document outlining all the selected materials for your project.

1.5 Design Changes and Redrafting
Design changes are generally limited to minor modifications. Any major changes that require significant redrafting will incur a redrafting fee. All design changes must be communicated within 14 days from the delivery of the design package. Requests made after this timeframe will incur a redesign fee.

1.6 Trade Inspection for Quotation
In order to coordinate a quote, a trade inspection may be necessary. Once you are satisfied with the design, we will schedule a suitable time for the trade inspection.

1.7 Quotation Timeline
Once the design is complete, we will coordinate a quote for the project. The quote may involve multiple trades and can take up to 14 days for smaller projects from the day of the trade inspection. For more involved projects, the timeline may be longer.

1.8 Referral Fee
Please note that if you choose to proceed with our recommended joiner or builder, Blue Tea Pty Ltd receives a referral fee for the recommendation.

2. Construction

2.1 Quote from Licensed Tradespeople
Blue Tea works with clients to provide quotes from licensed tradespeople to bring our designs to life. We collaborate with trusted, qualified professionals to ensure your project is completed to the highest standard.

2.2 Design and Tendering Fee
Our standard fee covers design and tendering services only. Project management is not included in this fee. If project management services are required, a separate fee will apply.

2.3 Project Management by Engaged Company
Once a building or joinery firm is selected, the management of the project will be handled by the company ultimately engaged to install your project. This could be a building or joinery firm sourced by us on your behalf.

2.4 Third-Party Professional Recommendations
Blue Tea can assist by recommending third-party professionals for various parts of the renovation process, including:

Architects or Drafters for CDC (Complying Development Certificate) and DA (Development Application) support
Engineers for tasks such as providing plans for the removal of walls or structural modifications

These professionals are not employed by Blue Tea, but we can help connect you with trusted experts to ensure your project runs smoothly.

3. Web and Privacy Policy

Last Updated: 01st May 2025

3.1 Our Commitment to Privacy
Blue Tea Pty Ltd (“Blue Tea”, “we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information when you engage with our website and services.

3.2 Collection of Personal Information
We collect personal information that is reasonably necessary for our business activities, including:

Your name, email address, phone number, and mailing address
Details about renovation or design projects
Communications, enquiries, and feedback
Website usage data (such as IP address, browser type, and page visits)

We may also collect personal information from third parties when you have consented or when permitted by law.

3.3 How We Use Your Information
Your personal information may be used to:

Respond to enquiries and provide our services
Communicate project updates and service information
Improve our website, customer service, and marketing efforts
Comply with legal obligations or resolve disputes

We will only use your information in ways you would reasonably expect or as permitted by law.

3.4 Disclosure of Personal Information
We may disclose your information to:

Contractors, tradespeople, and suppliers assisting with your renovation
IT service providers (e.g. web hosting, CRM systems)
Marketing or administrative service providers
Government or legal authorities where required

All third-party service providers are required to protect your information in line with our privacy standards. We do not sell or rent your personal data.

3.5 Overseas Disclosure
We may store or process some information using overseas-based providers (such as cloud storage or email platforms). Where this occurs, we take reasonable steps to ensure those providers are subject to similar privacy standards to those required in Australia.

3.6 Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and analyse traffic. Cookies may collect non-identifying information about your visit.
You can control cookies via your browser settings. Disabling cookies may affect site functionality.

3.7 Data Security
We take reasonable steps to protect the personal information we hold, including:

Secure digital storage and restricted system access
Staff training and confidentiality obligations
Regular data and system monitoring

While we take data protection seriously, no system is completely secure.

3.8 Access and Correction
You have the right to access and request correction of your personal information. To make a request, contact us using the details below. We may need to verify your identity. We aim to respond within a reasonable time.

3.9 Data Retention
We retain personal information only for as long as necessary for business or legal reasons. When no longer needed, we securely destroy or de-identify the information.

3.10 Changes to This Policy
This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. We recommend checking this page periodically.

3.11 Intellectual Property
All content on this website—including designs, text, graphics, and videos—is the property of Blue Tea Pty Ltd, unless otherwise stated. No part may be copied, reproduced, or distributed without our written permission.

12. Contact Us

If you have questions about this Privacy Policy, or would like to make a privacy-related request or complaint, please contact:

Blue Tea Pty Ltd
Email: info@bluetea.com.au
Phone: 02 8005 7718

We will respond promptly and handle all complaints in accordance with the Privacy Act 1988 (Cth).